The EBD approach is a method of designing better experiences for patients, staff and carers. The approach captures the experiences of those using and delivering health care services.

It involves looking at the care journey and in addition the emotional journey people experience when they come into contact with a particular pathway or part of the service. Staff work together with patients and carers to firstly understand these experiences and then to improve the service they deliver.

The tools below will enable you to apply the principles of EBD quickly and easily. Please read the AEC EBD Guide and Template Instructions first to ensure you use the tools as effectively as possible.

AEC EBD Guide and Instruction Manual


These tools are available as both a PDF, which you can print and use straight away, or a Word document, which you can download and personalise:

Tool 1: Animated Film

Tool 2: The Service Journey - EBD Journey.pdf  and EBD Service Journey Editable Document.docx

Tool 3: What is AEC? (see page 5 of the AEC EBD Guide AEC EBD Guide.pdf)

Tool 4: Patient Feedback Questionnaire - AEC Patient Feedback Questionnaire.pdf and EBD Patient feedback questionnaire.docx

Tool 5: Mobile Text Message Service (see page 5 of the AEC EBD Guide  AEC_EBD Guide.pdf)

Tool 6 (a): Patient Experience Questionnaire - AEC_Patient Experience questionnaire.pdf and Patient Experience Questionnaire.docx

Tool 6 (b): Patient Experience Questionnaire (Easy Read) - Word

Tool 7: The Volunteer Log Book - EBD_Volunteer log book_NHS Elect_Non Editable.pdf and Volunteer log book.docx

Tool 8: A Day In The Life - Capturing Staff Experiences - EBD A Day in the Life non-editable.pdf and A day in the life of.docx

Tool 9: Staff Perspectives of Patient Journeys - EBD Staff Perspectives non editable.pdf - and EBD Staff persepectives.docx

If you need any help to apply or personalise these tools, please contact