What activity will AEC deliver?

Each AEC network programme runs for 12 months. During this time participants have access to a huge range of training, resources and support, including:


  • Invitations to four national network events (eight places at each event)
  • Additional invites to a variety of topical masterclasses
  • Access to a number of bite-sized webinars throughout the year


  • Access to easy-to-use Experience Based Design (EBD) templates
  • Use of a Return on Investment (ROI) calculator
  • Access to a range of additional resources including event presentations and shared learning


  • On-site assistance through a site visit programme
  • One-to-one support as and when needed
  • Access to industry experts e.g. on measurement
  • Assistance to measure patient experience and use EBD principles to improve services
  • Bespoke support to ensure improvements are sustainable

How will collaborative learning benefit participants?

Through this website and the programme of collaborative learning events, AEC will:
  • Support learning and sharing to enable widespread improvement of urgent and emergency care systems across the country
  • Provide expertise, tools and techniques to aid the measurement and evaluation of improvements
  • Deliver high quality events that maximise networking opportunities, with exposure to best practice to inspire change
  • Aid systems to develop sustainable models of improvement
  • Help with the interpretation of national guidance, and provide case studies of systems that have successfully improved emergency care

How many organisations have taken part in the programme so far?

Over 120 organisations from across England and Wales have participated to date.

Can all NHS organisations join the programme?

Yes, all organisations are welcome to join the AEC Network programme.

Please contact us to register your interest, find out when the next programme will begin, and ask any other questions you may have.

Who is leading the programme?

In 2011/12 the NHS Institute worked with Trusts, commissioners and primary care teams in a network designed to support and accelerate the local development of ambulatory care through the spread and adoption of good practice and utilisation of improvement methodologies.

Following on from the Institute's work, NHS Elect agreed to host the programme. Subsequent cohorts have been very successful, with teams reporting significant progress in converting emergency admissions into ‘same day’ emergency episodes, reducing avoidable admissions.